Your questions, answered
Simply visit casadeluz.co.uk, choose your destination and dates, and follow the secure booking steps. You’ll receive instant confirmation via email.
Yes, creating an account helps manage your bookings, preferences, and ensures secure communication with hosts.
Absolutely! Our listings are designed for family travel. You can filter by capacity, and we support large groups and long-term stays.
Yes — during checkout or by contacting us (contact us page) before booking. We offer optional wellness, cultural, and lifestyle experiences.
Your booking includes the accommodation, standard amenities, bilingual (English/Chinese) support, and optional wellness experiences. Specific inclusions vary by listing, so please check the individual property page for full details.
Yes — cancellation and changes depend on the policy chosen by the host (Flexible, Moderate, Strict, etc.). You can find this information on the listing or visit our Cancellation Policy for full details.
Follow the check-in/check-out instructions provided in the host’s house manual and messages. You’ll receive two secure codes: one for check-in and one for check-out. These codes are essential to access the property and verify your stay — please do not share or use them until the correct steps are completed.
Most essentials — such as linens, towels, and toiletries — are provided. However, we recommend packing items suited to the local climate and any personal wellness or health items you rely on. For tailored advice, check your host’s house manual or explore our blog: [Top 10 Essentials to Bring When Traveling with Kids or Elderly Family Members].
Absolutely. Casa De Luz is designed for multi-generational families. Many properties feature baby gear, kid-friendly spaces, or accessible layouts for older guests. Always check listing details or message the host to confirm specific needs.
Some properties do welcome pets, but policies vary. Please review the individual listing or contact the host before booking to confirm.
Yes — many listings include amenities like yoga decks, saunas, or private pools. Use the search filters to narrow your options, or check the amenities section on each listing page.
Yes! We partner with trusted local hosts to offer meaningful experiences such as yoga sessions, meditation, traditional therapies, and guided cultural tours. Some are included with your stay, while others are available as optional add-ons.
Before booking, check the listing details for available wellness or cultural activities and any associated fees. If you’re interested in exclusive offers or seasonal programs, subscribe to our newsletter for curated experiences and updates.
We accept Visa, MasterCard, American Express, PayPal, Stripe, and Chinese payment options like WeChat Pay and Alipay.
Yes — all bookings must be paid in full at the time of reservation. This includes the accommodation cost and a platform service fee.
Yes — a 15% service fee is applied to each booking. This helps cover platform operations, secure payment processing, and multilingual guest support.
Refunds are processed within 5–10 business days once approved. Timing may vary depending on your bank or payment provider.