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Your Questions, Answered Plan, book, enjoy your Casa De Luz stay with ease

What is Casa De Luz?
Casa De Luz is a wellness travel platform that helps families book luxury, multi-generational retreats. We focus on comfort, accessibility, and connection, offering properties that support children, older adults (55+), and—where allowed—pets.
What kind of stays do you offer?
We offer handpicked villas and high-end homes designed for family wellness travel. Stays often include access to nature, cultural experiences, or wellness features like meditation spaces, spas, or on-site services.
How do I search for properties?
Use the search bar on our homepage to enter your destination, dates, and group size. Narrow results using filters like property type, price range, ratings, pet-friendliness, and wellness features to find your perfect stay.
How do I book a stay with Casa De Luz?
Booking is easy: just enter your destination and dates into the search bar, browse through our curated listings, and click "Book Now" on the property that suits you. You'll be taken through a secure Stripe checkout, and once confirmed, you'll receive a detailed booking summary and host contact information.
Do I need an account to book?
Yes. You'll need to create an account to complete your reservation. This ensures secure access to your booking details, allows you to communicate with your host, and manage your stay easily.
Can I save listings to book later?
Definitely! Click the heart icon on any property to add it to your favorites. You can view and compare saved listings anytime by logging into your dashboard.
What’s included in my booking?
Your booking includes the accommodation, standard amenities, multilingual support, and optional wellness experiences. Specific inclusions vary by listing, so please check the individual property page for full details.
Can I cancel or change my booking?
Yes—cancellation and changes depend on the policy chosen by the host (Flexible, Moderate, Strict, etc.). You can find this information on the listing or visit our Cancellation Policy for full details.
When do I check in and out?
Follow the check-in/check-out instructions provided in the host’s house manual and messages. You’ll receive two secure codes: one for check-in and one for check-out. These codes are essential to access the property and verify your stay—please do not share or use them until the correct steps are completed.
What do I need to bring with me?
Most essentials—such as linens, towels, and toiletries—are provided. However, we recommend packing items suited to the local climate and any personal wellness or health items you rely on. For tailored advice, check your host’s house manual or explore our blog: Family Travel Essentials: Your Ultimate Packing Guide (Timeless).
Can I bring my children or elderly parents?
Absolutely. Casa De Luz is designed for multi-generational families. Many properties feature baby gear, kid-friendly spaces, or accessible layouts for older guests. Always check listing details or message the host to confirm specific needs.
Are pets allowed?
Some properties do welcome pets, but policies vary. Please review the individual listing or contact the host before booking to confirm.
Will I have access to wellness equipment or facilities?
Yes—many listings include amenities like yoga decks, saunas, or private pools. Use the search filters to narrow your options, or check the amenities section on each listing page.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, Stripe, and Chinese payment options like WeChat Pay and Alipay.
Do I need to pay everything upfront?
Yes—all bookings must be paid in full at the time of reservation. This includes the accommodation cost and a platform service fee.
Are there service charges?
Yes—a service fee is applied to each booking for both guests and hosts. This helps cover platform operations, secure payment processing, and multilingual guest support. Please refer to our full FAQ for more details.
How long do refunds take?
Refunds are typically processed within 5–10 business days once approved. Timing may vary depending on your bank or payment provider, especially during holiday periods or weekends.
Do you offer wellness or cultural programs?
Yes! We partner with trusted local hosts to offer meaningful experiences such as yoga sessions, meditation, traditional therapies, and guided cultural tours. Some are included with your stay, while others are available as optional add-ons.
How do I book experiences or add-ons?
Before booking, check the listing details for available wellness or cultural activities and any associated fees. If you're interested in exclusive offers or seasonal programs, subscribe to our newsletter for curated experiences and updates.

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